Andy Lou Designs
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  • Ordering~Shipping~Returns FAQ


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 I offer shipping through USPS exclusively,if you need items shipped via another method,please contact me Before purchase to see if it is available.I box and weight each item before I list them to get as accurate as possible when calculating shipping charges.I am a buyer myself and will do whatever I can to get the best,and most economical price to ship.I will make NO profit through shipping,and if the actual cost to ship the item is less than what you paid,the difference will be credited back to your account,regardless how small.All items Will be insured and I will be paying for the insurance for you.All shipping Concerns and Fees should be addressed Prior to sale.I have no control of shipping fees.I ship out Monday-Saturday by 1:00 Mountain Standard Time promptly,once receiving payment.*Important* Please Verify that your name and address matches your PayPal account,and that your "Ship To" address is correct.I can not be responsible for wrong or undeliverable addresses.Also if you would like your item sent to a different address other than the one on your Paypal account be sure to let me know as soon as you have paid.

~ Combined Shipping: I will gladly combine your items for you.Please wait for me to send an invoice with the correct shipping charges before you send payment if a shipping charge is listed.

~ International Buyers :I will ship worldwide~Please contact me at [email protected] with your Country~Address and Zip Code before your purchase for Shipping Charges.Import duties,taxes and charges are Not included in the item price or shipping charges.These charges are the buyers responsibility. Please check with your country's customs office to determine what these additional costs will be Prior to buying for I am not responsible to know the custom rules and regulations of your country and can not be held accountable for applicable fees.Also,it is Not the sellers responsibility for delays,loss or damaged packages caused by the post office or by customs.

~Damage Claims : Occasionally items will break during transit.I pack securely but I have no control of handling once items leave my possession.Please let me know immediately upon receipt of damaged goods,and keep all the packing materials and broken items.All US claims will be filed by me for you.All International shipping claims must be filed by the buyer directly with their local post office.

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Your Total Satisfaction is my goal.If you are not 100% satisfied with your purchase,please notify me within 3 days of receiving the item.If there is something that I can do to resolve the problem I will,if not,simply return the items.Once I receive the item I will give you a full refund of your purchasing price~Shipping charges related to the original order will not be refundable and All Return Shipping is the buyers responsibility.Items must be returned in the same condition as received and All tags etc. must also still be in tact.Please ensure you send the parcel using any traceable method and purchase insurance.The items are your responsibility until they arrive at my address and the condition thereof.
                                                                                                   ~Thank You~
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